Terms & Conditions

1. Cancellation Policy

Orders can be canceled within a specific grace period (e.g., 15 minutes) unless the delivery process has already started.

2. Product Quality

We guarantee that all bottled water provided through the app meets official health specifications and quality standards.

3. Proof of Delivery

The app commits to providing status updates (Processing - Out for Delivery - Delivered) to ensure transparency and "See the Good You Do."

4. Ordering & Donation

When selecting a donation category (e.g., Mosques or Funerals), the app ensures delivery to the specified location. If no location is specified, Sakhaa reserves the right to direct the donation to the areas in most need.

5. Terms & Conditions

Sakhaa is a platform that allows users to order clean bottled water for personal use or as a donation to be delivered to Mosques, Funerals, Cemeteries, or homes in need, promoting hydration and social kindness.